Step 1: Sign up with your email and complete quick verification (takes about 2 minutes).
Step 2: Add funds to your account via bank transfer, debit card, or crypto.
Step 3: Click "Generate New Card" and customize your limits.
Step 4: Your card details appear instantly — ready to use anywhere online.

Total time from signup to first payment: under 5 minutes.

Declines typically happen for one of these reasons:
• Insufficient balance: Top up your card and retry
• Card frozen: Check your dashboard and unfreeze if needed
• Merchant blocked: Some categories may be restricted
• Limit exceeded: Increase your daily/monthly limits in settings
• International payment: Enable "Global Payments" in card settings

Still stuck? Contact our 24/7 support with the error code shown.

We believe in radical transparency. Here's our complete fee structure:

✓ Card issuance: From $1 (one-time per card)
✓ Monthly plan: $0.99 / $9.99 / $24.99 depending on tier
✓ Top-up fee: 0-2% depending on payment method
✓ Currency conversion: 0.5% (far below traditional banks)
✓ ATM withdrawals: Not supported (virtual cards only)
✗ No hidden fees: No inactivity fees, no maintenance charges

Absolutely. Your security is our top priority:
• Bank-level encryption: AES-256 for all data at rest and in transit
• Segregated funds: Your money is held in separate custodial accounts
• PCI-DSS compliant: We meet the highest payment card security standards
• Real-time fraud detection: AI monitors every transaction 24/7
• Instant card freezing: Lock any card with one tap if suspicious
• 2FA authentication: Multiple layers protect your account access

Yes — virtual cards are perfect for subscriptions! Here's why our users love them:

• Create a dedicated card for each subscription
• Set a specific spending limit per card
• Cancel anytime by freezing or deleting the card
• Prevent surprise price increases
• Stop merchants from charging after you've "canceled"

This gives you complete control over your recurring payments.

Multiple ways to reach our support team:
• Live chat: Available 24/7 from your dashboard (fastest)
• Email: support@trustwalletcards.com (responded within 2 hours)
• In-app secure messaging: Best for sensitive account issues
• Social media: DM us on Twitter @trustwallet for public queries

Premium and Business plan holders get priority support with guaranteed 30-minute response times.