Privacy Policy

Legal

Privacy Policy

Last updated: July 11, 2026

1. Introduction

Welcome to Trust Wallet Cards ("we," "our," or "us"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our virtual prepaid card service.

By accessing or using our service, you agree to the terms of this Privacy Policy. If you do not agree with our practices, please do not use our service.

2. Information We Collect

We collect information that you provide directly to us, including:

  • Personal Information: Name, email address, phone number, date of birth, and government-issued identification documents for identity verification.
  • Financial Information: Payment method details, transaction history, and card usage data.
  • Technical Information: IP address, browser type, device information, and usage patterns.
  • Communication Data: Messages sent to our support team and feedback forms.

3. How We Use Your Information

We use the collected information for the following purposes:

  • To provide, maintain, and improve our virtual card services
  • To verify your identity and comply with legal requirements (KYC/AML)
  • To process transactions and prevent fraud
  • To communicate with you about your account and service updates
  • To provide customer support and respond to inquiries
  • To analyze usage patterns and improve user experience

4. Information Sharing

We do not sell your personal information. We may share your information with:

  • Service Providers: Third-party companies that perform services on our behalf (payment processors, identity verification services)
  • Legal Requirements: When required by law, court order, or governmental regulation
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • With Your Consent: When you explicitly authorize us to share information

5. Data Security

We implement industry-standard security measures to protect your information:

  • AES-256 encryption for all data at rest and in transit
  • PCI-DSS compliance for payment card data
  • Regular security audits and penetration testing
  • Two-factor authentication (2FA) for account access
  • Real-time fraud detection and monitoring systems

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal data
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal data (subject to legal obligations)
  • Portability: Request your data in a portable format
  • Objection: Object to certain processing activities

To exercise these rights, contact us at privacy@trustwalletcards.com.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We may retain certain information as required by law, for legitimate business purposes, or to resolve disputes. Transaction records are typically retained for 7 years to comply with financial regulations.

8. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience. For detailed information about our use of cookies, please refer to our Cookie Policy.

9. Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: